How to Cancel Shein Order Before Shipping

There are quite a number of reasons why you may want to learn how to cancel an order on Shein before shipping. It could be to cancel an unplanned order or possibly a change of mind, quality and price compared to other same products might also influence the decision. However, whatsoever it is, one thing is certain, you simply no longer want the product.

Usually, once you don’t need an item, you can simply login into your account and cancel the order in the order section but due to high volume and sometimes machine learning complications, the order might refuse to be cancelled just as shown below.

Here in this guide, I will put you through all possible ways you can cancel a purchase order:

To cancel your Shein order online, please follow the simple steps below:

Step 1: Log in to your Shein account. To be able to cancel an order on Shein, then you must have been an existing Shein customer and have ordered a product. Simply log in to your Shein account to get started.

Step 2: Click on Where Your Name Appeared At The Top Right Corner. Once you logged into your account at the top right corner where your name appeared, click on it and scroll to ORDER

Step 3: Click on ORDERS in the Drop-down Menu. In the drop-down menu where your name appeared is a button called “ORDERS” click on it to take you to the next step

Step 4: Click on SEE DETAILS to the right of the item. On the order, the page is a list of all the products you have bought as well as those you ordered but yet to be delivered. Click on the SEE DETAILS of the particular product you want to cancel. Upon clicking on the SEE DETAILS, you will be directed to the product page with the option to CANCEL ITEM Or TRACK MY ITEM as shown below

Step 5: Click on CANCEL ITEM. To proceed with the cancellation, click on the CANCEL ITEM and you will be directed to a page where you will be asked to state a reason as shown on the page.

Step 6: Select a Reason Then SUBMIT. Select a possible reason for the cancellation from the drop-down menu and submit.

Step 7: Check Your Order Section or Email to Ensure The Cancellation Was Successful

If the cancellation was successful, Shein will send an email confirming that Or check your order section to see if the cancel order has been moved to CLOSED ORDERS.

If your method of payment is Cash on Delivery, then you have nothing to worry about as you will not be paying anything, however, in an instance where your method of payment is prepaid and your ordered item has already been paid before deciding to cancel the order, will automatically reverse the money to your SheinPay account wallet.

Although sometimes, it might take 1-4 business days for the money to reflect in your Shein wallet from which you can withdraw to your local bank. If for any reason, further details are needed, they will contact you.

NOTE: Cancellation is possible only before your order is shipped. Once the order is shipped, you can’t cancel the order through the website order section. However, if all possible means to cancel your order through the order section on Shein fails, you can do so by contacting them through Live Chat, Call or by Rejecting the order once contacted by the delivery agent.

How to cancel an order on Shein via live chat

Step 1: Log in to your Shein account
Step 2: Go to the contact section
Step 3: Click on “Need Help” in the top right corner of the Shein Contact (This will only appear if you’re logged in)
Step 4: Click on LIVE CHAT in the drop-down menu and it will toggle the chat boot.
Step 5: Follow through with the chatbot robot until it connects you with an agent that will help with the cancellation request. That is all, you are done.

Note: Always ensure before you contact Shein for Order Cancellation you have the Order Number at hand because that is what they will use to track the particular product.

How to locate your Shein product order number.

Order Number is a unique figure peculiar only to a particular product.

It usually consists of numbers that can be used to identify a product across the Shein website. Once your order an item, the Order Number is automatically generated for that product. Below is how you identify a Product Order Number On Shein

Step 1: Log in to your Shein account
Step 2: Click on My Account in the top right corner
Step 3: Click on Orders in the drop-down menu
Step 4: Click on SEE DETAILS to the right of the item
Step 5: At the top is the Order Number of the product
Step 6: Highlight and Copy

How to verify if the order has been cancelled on Shein

After you are able to successfully process the order cancellation request, a message will be sent to the e-mail address on your account. You can also confirm that the order was cancelled by

Step 1: Login into your account
Step 2: Go to my order page.
Step 3: Click on the CLOSED ORDER section. If you see the order in the Closed Order section, then that means the cancellation order was successfully cancelled.


Cancelling an order on Shein is not a crime as long as you play within Shein Terms and Conditions. However, it is highly advisable you order only for what you need to buy after thorough research. Sometimes to cancel an order might pose difficulty especially during Shein events like Black Friday, Anniversary sales etc because of the volume of orders.

Leave a Reply