How to Delete PayMaya Account or Its Duplicate

PayMaya is a Philippine financial services and digital payments company that has an app where you can load up in convenience stores, pawnshops, and malls and can purchase anything online.

PayMaya account delete means that your account, the settings, device data, and location data in PayMaya’s main user database will be deleted. However, PayMaya retains some of your personal data for certain legal, security, and other needs.

While PayMaya allows you to delete your account but the procedure is slightly different for desktop and mobile users, so we’ve prepared a separate step-by-step guide for each platform.

How to Delete PayMaya Account

To delete your account, you need to log in:

1. Once you are in your account.

2. From the main page, click the three-dot menu icon on the left sidebar and select Settings and privacy.

3. Select “Delete” your account.

4. Read through the information and click “Delete”.

5. You’ll be asked to confirm your password, then you can click “Delete”  once again.

Your PayMaya account will be closed and your personal data will be permanently deleted or will be removed automatically following the expiration of legal and compliance record-keeping obligations that require PayMaya to maintain certain data for limited periods of time.

What happens after you delete your account is that all of your account settings will be erased. You will no longer be able to use PayMaya. Thus, it’s important to double-check everything you might lose access to if you cancel your account on PayMaya. 

How to Delete Duplicate Paymaya Account

If your Paymaya account is tagged as a duplicate it implies that an account with the same information already exists. You can only register one Paymaya account. In this case, you should Paymaya to review your account application and reconcile it within 24 hours.

You can also contact PayMaya customer service using the PayMaya hotline at (+632) 8845-7788 or the toll-free number 1800-1084-57788. This is for Globe and other non-Smart subscribers.

Although the interface differs, you can also delete your account by using PayMaya mobile version, Here is how:

Delete PayMaya Account on Mobile

1. Log in to your PayMaya account on the mobile web.

2. Tap your profile icon and select “Settings” and privacy from the menu.

3. Under your username, select “Account”.

4. Tap “Delete” your account.

5. Read the messages and select “Delete”.

6. You’ll be prompted to enter your password and then you can hit “Delete” one more time.

You need to install the app on your phone so you can use it to close your account

If you have forgotten your PayMaya login details or can’t find your account anymore, you can delete your PayMaya account without password or login details. All you need for this method is a friend who has PayMaya account and is willing to lend you their devices just for a few minutes to contact PayMaya support.

How to Delete PayMaya Without Email

1. log in to your friend’s account and navigate to PayMaya’s support & request page. 

2. Request PayMaya to terminate or delete your account under the Report option. 

3. Provide the details of your previous account like your account ID, this will make their work easier and will also prove that the account was yours.

4. When done with this, don’t forget to confirm your request for the account deletion.

Delete PayMaya Via Email Request

Another easy way to deactivate or permanently delete your PayMaya account is to send an email request to PayMaya Support stating that you want to close your account. Here is how you can send the email request:

1. Scroll to the “Help & Support Centre” and you’ll see the support email address

2. Then, write a message telling them what your issue is and why you want to delete your account

3. Then press “Send”.

How to Cancel PayMaya Account Delete

If it’s been less than 30 days since you initiated your PayMaya account deletion, you can cancel it. After 30 days, your account and all of your information will be permanently deleted, and you won’t be able to retrieve your details.

Note that PayMaya retains copies of your information after you delete your account. The information is retained for things such as legal issues, terms violations, or harm prevention and to ensure the safety and security of its platform and people using PayMaya.

To cancel your account deletion, simply login to your PayMaya account within 30 days of deleting your account.

How to Find Your Old PayMaya Account

If you can’t remember your PayMaya login details, the first step is to find and recover the account. There are a few places you should check for saved login info, and you should take the time to check each since it’s highly unlikely all your account names from over the years are stored in a single spot.

The first place to search for your old PayMaya account is in your web browser. Most browsers can save login info for any websites you access, and you can quickly find any accounts you’ve saved from the settings menu. Here’s where to locate your PayMaya login credentials in Chrome, Edge, Firefox, and Safari:

1. In Google Chrome, go to Settings > Passwords > Saved Passwords.

2. In Avast Secure Browser go to > Settings > Passwords > Saved Passwords.

3. In Internet Explorer click Settings > View Advanced Settings > Manage Passwords.

4. In Firefox Browser, tap on Options > Security > Saved Passwords > Show Passwords.

5. In Safari Browser, click Preferences > Passwords.

6. In Microsoft Edge go to Settings > Passwords & Autofill > Manage Passwords.

Note that some browsers like Chrome will ask you to enter your device password.

After you find the password and log in to PayMaya, you can go into your account settings and follow the steps we explained above to delete it.

How to Deactivate PayMaya Account

While PayMaya account delete is permanent deactivating your PayMaya account means you still want to use it again. The account deactivation is temporary for the first 30 days, during which you can still reactivate the account before losing it and all its data forever.

You can reuse your email address and username if you change those items in your account settings before deactivation. Thus, if you decide before 30 days are up that you want to reactivate your account, sign in like usual.

To deactivate your account temporarily, log in:

1. Click on the navigation menu icon.

2. Then, tap “Settings and privacy”.

2. Click Your account.

3. Click “Deactivate” your account.

4. Read the account deactivation information, then tap Deactivate.

5. Enter your PayMaya password when prompted and tap “Deactivate”.

6. Confirm that you want to proceed by tapping Yes, deactivate.

How to Recover PayMaya Account

You can reactivate your PayMaya account at any time by logging back into PayMaya or by using your PayMaya account to log in somewhere else. Remember that you’ll need to have access to the email or mobile number you use to log in. If you can’t remember your password, you can request a new one.

1. Open PayMaya in a browser.

2. Log in to your deactivated account, A message in some case appear asking you to confirm you want to reactivate.

4. Your account will be restored.

5. If you can’t remember your password, click on “Forgot Password” to receive a link to create a new one.

Conclusion

Deleting your PayMaya account is permanent and once you have completed the steps above you’ll be signed out of your account. You should receive an email saying your account has been deleted. If you ever want to reactivate the account, you just have to open the PayMaya website and log in back. Your account will be restored and you’ll retain all your data.

Hence, if you want to permanently delete your PayMaya account and all your data, you have to wait for 30 days and not sign in to your account. After 30 days, your account will be removed from the website and you’ll no longer be able to reactivate it.

I hope this article helped you?