Touch ‘n Go smart card is used by Malaysian toll expressway and highway operators as the sole electronic payment system. The card is not only for toll fares but also for parking services, public transport, theme park, and cashless payment at retail shops
The Touch ‘N Go is a payment gateway for domestic and international money transfers and digital payments. It’s a quick and easy solution to receiving payments worldwide. Touch ‘N Go records every last transaction you make on the platform. They make this transaction history available so you can review and check your payment status anytime you want.
No doubt if you already have a Touch ‘N Go account you know that you can check all of your transaction histories on demand by clicking the clock icon in the bottom-right corner and opening the Activity tab. If you navigate further you’ll also find out that there is no way to delete this history. When you click on a payment option it simply shows payment details and says if it’s pending or completed.
How to check Touch ‘N Go transaction status
The most recent activity will appear in the “Recent activity” section on the Summary page.
You can check the status of all Touch ‘N Go transactions in your account history. Your transaction history includes the date, transaction type, name, status, and the amounts associated with each transaction. To see your payment or transactions status, here’s how to check the status of a payment:
Step 1. Click Activity at the top of the page.
Step 2. Scroll to the transaction in the menu list.
Step 3. Click Activity at the top of the page.
Step 4. The status of your transaction will be listed below the recipient’s name.
That said, it means that deleting your Touch ‘N Go transaction history is not possible, you can’t completely remove your payment activities (only move it to archives), especially since the government made a financial policy that regulates how monetary transactions are recorded and kept.
The Archive button helps you streamline the “My Recent Activity” section and keep your transactions for quick reference. You’ll also find an option to download your history.
How to check Touch n Go balance online
You can check your physical Touch ‘N Go card balance on the app:
1. Download the app and sign in, then click on the TNG card Image via SAYS.
2. Enter the serial number on your Touch ‘n Go card.
3. Once you’ve added the number, your balance will appear on the screen.
Where you don’t even want to see your Touch ‘N Go transactions history in which case I would suggest you delete your whole account and create a new one as there’s no need to make them private because they already are, but before you start the process it’s important that you download your transaction report.
How to download Touch ‘N Go transaction history
You can download your Touch ‘N Go transaction history into PDF, Quicken, Quickbooks file, or TAB.
Here’s how to download an activity report of your transaction history:
Step 1. Visit Touch ‘N Go website and log in to your account
Step 2. Go to Activity.
Step 3. Click Statements on the right of the page, then click Custom.
Step 4. Select the transaction type, date range, and file format.
Step 5. Click Create Report and wait a while
Step 6. When the report is ready, click Download.
Once you’re sure you want to delete your Touch ‘N Go account and have finished downloading your transaction history, it’s time to start the process, however, this can only be done from the web. You will not be able to delete your Touch ‘N Go account from the mobile app.
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How to delete Touch ‘N Go account
Step 1. Log into your account on Touch ‘N Go official website.
Step 2. Click the Settings icon in the top right.
Step 3. Under Account Options, click Close your account.
Step 4. If requested, enter your bank account information
Step 5. Click Close account and you’ll be requested to login again.
Once finished, your account will be deleted, and everything associated with it permanently deleted. Now you can create a new account.
How to create Touch ‘N Go account
These are what you’ll do in order to create a new Touch ‘N Go account that looks exactly the same as the deleted ones. (First, you’ll need to have access to the phone number, and the email to your account is linked).
Step 1. Write down on paper all your account information (phone number, address, card information, etc) Including your profile picture, and transfer all your money on your Touch ‘N Go balance to your secondary or bank account.
Step 2. Switch your primary email address to something else and remove your old email address and then delete the account.
Step 3. Now create a new Touch ‘N Go account with your real email. Validate your phone number and email address and update all your info to match the one in your old Touch ‘N Go (all the info you noted down) Including the profile picture, linked bank, and cards.
Step 4. Then transfer the money back from your secondary account or bank account.
How to verify or check Touch n Go name
1. Go to the Profile icon from the App homepage.
2. Tap on Account Verification.
3. Tap Verify Account
4. Choose your ID Type.
5. Take the front of your ID photo.
6. Take your own selfie.
7. Verify your account details: Name, ID Number, Date of Birth.
8. Your account verification will take effect IMMEDIATELY or up to 3 working days
How to download Touch n Go statement
1. Tap on the History tab located to the left of your screen after signing into the MYTouchnGo portal.
2. Tap View Transactions.
3. Choose your date type, and enter the TNG card serial number alongside the start date and end date of the time period of the statement you would like to download/print.
4. Tap Find
5. Tap All Transactions, All Reloads, or Other Charges depending on the type of information you would like to download/print.
5. Click either the CSV icon or the PDF icon next to Export to at the bottom of the page to download your transactions.
Note: deleting your Touch ‘N Go account does not prevent a lawful investigation of your transactions if your account is discovered to have been used for any fraudulent or suspicious activities.