Amex is not sending your verification code for different reasons. There are ways to troubleshoot and fix the error or bypass the verification. The Amex message verification is meant to confirm that you are the real owner of your account ID and that you’re not a robot. it is also a way to know that you can receive communications.
The verification code is important in that, they help let you know of login activities to your account. They also help send you codes whenever you are logging in to Amex. This is especially the case if you are using a new account or using a different device to log in. In fact, the Amex verification code is meant to send you codes and keep your account secure.
This means that another person using the same username cannot access your account. They will have to prove ownership by first of all getting the code sent to their phone.
It is not unlikely that someone will have a similar number to yours. The other alternative would have been using an email account. The major idea behind Amex verification is to confirm account ownership.
Why Amex is Not Sending Verification Code
The major reason is the Amex server error, it may prevent you from getting Amex SMS or email. Your number or email is not registered on your account or it is being caused by a failure in connection to the Amex servers.
One other reason for Amex not sending your verification code could be that your phone device is preventing the text may be because of blacklisting. Some people with similar problems have confirmed finding their Amex number on their blacklist even though they don’t remember adding it to the blacklist. Taking the number off the blacklist should solve the Amex phone verification not working problem.
In the above cases, the error is from both Amex and the user. Also, Amex servers may be down at some time or under maintenance. The user may also have a slow internet connection. You may also have the Amex app that is not up to date and should be updated.
It may be that your phone has a full inbox and needs you to delete some messages. There will be other reasons that we will discuss later on in this analysis.
Amex Not Sending Code to Email
If you used email and did not receive the Amex verification code:
1. Check your spam folder or select the “Resend code” option on the login screen.
2. Enter and submit your code on the login screen.
3. The device you logged in with will now be recognized and authorized for future access.
4. If you use a new device you may require additional login verification.
How to Fix Amex Not Sending Verification Code Text
There are several issues with why you are not receiving Amex verification message (why you are not receiving a login code).
Make sure that you are entering your phone number or email address correctly in the account creation screen, and click resend verification code to have a new verification code sent.
Try to log out of your account and log back in to solve this. You should now receive an SMS or email carrying your verification code. However, if this doesn’t work, open the messaging app on your device and then follow use the next method below.
If you have created Amex account and you are using the authenticator app to secure the account, you can try uninstalling and reinstalling it to see if it works. Disable two-step verification before you uninstall the app to avoid being locked out of your account, and then re-enable two-step verification once the app is installed.
Check the date and time on your device, and sync the time if it is not correct by going to the Setting on your two-step app.
Ensure that whenever you change your network provider or mobile device, you update Amex’s settings. To update the settings, follow the steps mentioned below.
1. Open Google Play or App Store.
2. At the top right, tap the profile icon.
3. Tap Manage apps & devices. Apps with an update available are labeled “Update available.“
4. Select Amex and tap Update.
Another reason you’ll not get the Amex code is that your mobile device is in airplane mode; thus, you would be required to turn it off. You can follow the steps below to generate a confirmation code on Amex for iOS and Android.
Turn Off Airplane
1. Go to your phone settings.
2. Click on Profile and select Settings &Privacy for Amex on iOS.
3. Click on the navigation menu and select Settings and Privacy for Amex on Android.
4. Tap on Account and then tap on Security.
5. Now tap on the login code generator, and the system will generate the code to log in to your account.
Meanwhile, forcing Amex to send your verification code by submitting your phone number or email many times only will make it worse. If this is you, then calm down and wait for a few hours and try again.
Ensure your email is correct by checking the email address you entered is the same one you registered with on Amex.
Double-check all email tabs including Primary, Social, Promotions, and Updates, as some providers automatically categorize emails. Check your other folders such as Spam, Junk, Trash, Deleted Items, or archives. You can also try searching using the term “Amex.”
How to Get a Verification Code From Amex
1. Select log in with your phone number or email to get a code to your phone.
2. Click on Send Code when prompted.
3. Open your SMS or email and copy the code.
4. Enter the verification code in the space provided.
5. Click Submit and your profile page should open.
Amex will tell you not to share the code with anyone. That means you have to keep the code safe, by not sharing it with nobody. The Amex verification code is not permanent. It keeps on changing every time you log in, especially from a different device. If you were to delete your cache files from the browser, you will have to sign in afresh. Sometimes that is the way to fix the Amex SMS error.
If you linked your Amex account to your phone number, you can use SMS verification to verify your account. sign in to your account and go to the Verify Identity tab and click send CODE via SMS. Amex will send a verification code to your phone. If the expires and did receive the code, you need to re-send the request.
How to Avoid Amex SMS Verification Issues
There are some things that you are doing wrong if your Amex phone verification is not working. These are the reasons from your end that prevent you from getting the code from Amex. The knowledge of these errors will also help you to fix the issues.
1. You may have a full inbox and need to delete some messages.
2. Your Authenticator time is not correct. You need to sync it.
3. Your IP address changes all the time or your network is not connecting
4. Authenticator app is outdated. You need to update it.
5. You sign in to Amex from other people’s phones. Just use yours only.
6. Airplane mode may be on, on your phone. Confirm that it is off.
Amex not only reads your number but also your device. If you keep on using different devices, you make Amex think that you are not legitimate. You may not always have the knowledge to fix these issues but at least, you can avoid them.
There will always error on an online platform. This is why you should think that Amex not sending your verification code on time is a bad experience and it is not giving you what you expect. It can happen on any other site.
Also, know that it is used in many countries worldwide. There will be errors expected and your side is just to ensure that you follow the method we have explained above before you can contact Amex support.
Please note: although we attempt to make sure this information is correct and up to date, we cannot make any guarantees about the accuracy of any of the information on this page.