If you use Blued, you might suddenly notice that the app won’t open for you, or some of its features are performing poorly (or not at all). To get everything working smoothly again, you’ll need to do some troubleshooting.
Here’s how to figure out what the cause of your issue is on Blued and how to go about fixing it.
Causes of Blued Login Problem
There are four main causes of problems when using Blued:
Your Device: If you have an old device or a device that has suffered any physical damage, it could have trouble supporting the latest version of the app, tracking your location, or detecting your movement.
Your Blued App: The app version you have installed on your device could be outdated.
Your Blued Account: You may have signed into the wrong account or chosen the wrong method to sign in.
Blued’s Servers: Blued is experiencing widespread issues or outages.
How to Fix It When Blued Is Not Working
There are several different fixes depending on the type of issue you’re experiencing with Blued. The solution could be as easy as restarting the app or as advanced as needed to contact Blued’s support team.
1. Sign in on another device. This might require downloading the Blued app for iOS or downloading the Blued app for Android if you still need to get it on your alternative device. Try signing into your Blued account to see if it loads properly. If it does, the problem might be your device.
2. Choose the alternative sign-in method. Blued only has two account sign-in methods—by phone number and by Facebook. If you signed in to your Blued account only to find that your profile is completely blank and your connections are gone, this problem can usually be fixed by logging out and choosing the other sign-in method.
3. Close the Blued app on iOS or close the Blued app for Android, then reopen it. Chances are it’s frozen and just needs to be closed and reopened.
4. Check Blued’s Downdetector page. Downdetector is a website that tracks reports of issues on major apps and websites. If there are widespread issues, you’ll find an update about it here.
5. Search #BluedDown on Twitter. Make sure to select the Latest tab to see the most recent tweets coming in. Twitter is an excellent platform for finding real-time updates about topics around the world, including popular services that go down.
5. Check @Blued on Twitter or Blued’s Facebook page for updates. Blued might post updates about known issues on its official social accounts. You can also try recovering your account.
If you can’t find any sign of widespread issues or an outage from Blued’s servers, then the issue might be on your end.
6. Update the Blued Android app or update the Blued iOS app. Developers continuously release updates to their apps to fix bugs and get them working as smoothly as they can.
7. Restart your iOS or Android device. Restarting seems to fix many computer problems because it helps clear everything that’s running in the background and free up your device’s resources.
8. If you’re being asked to pay for Blued Boost when you’ve already paid, contact Blued’s support team. It’s likely that you’re Blued Boost subscription is not associated with the current profile or account you’re using, so if you were using Blued Boost and deleted your account to create a new one, your Blued Boost subscription won’t be carried over to that new profile. Blued support can carry your previous subscription over to your current account.
9. If you didn’t delete your profile to create a new one, you may have signed in using the wrong method (via Facebook instead of via your phone number, or vice versa). If this is the case, try following the steps outlined in the above section to switch sign-in methods and see if your Blued Boost subscription starts working again.
10. If you are not getting matches or your profile isn’t showing to any users, turn on your location and fill out more information in your profile. Location is a feature that’s part of Blued privacy, which shows you the users locations of other users
Since the number and quality of likes, you get are based on search criteria, it’s a good idea to spice up your profile by filling out as much information as you can. On your profile tab, just tap the pencil icon on your profile picture to edit your profile.
You might also benefit from expanding your distance so your profile is shown to more people. From your profile tab, tap the gear icon in the top left, then use the location slider to reset your desired distance.