ASOS allows you to place an order for a purchase of items on its website. Meanwhile, making a purchase with the remorse that follows after making a wrong or accidental purchase is not new to online shopping sites. If you’re regretting an order or purchase you recently made on ASOS you can usually cancel and return it and get your money back. However, there are some policies for ASOS returns and orders cancellation.
This article teaches you about ASOS order returns, and how to cancel your orders. We cover situations where you buy an item by mistake and immediately want to cancel, as well as situations where the item has already been shipped or received and your legal right to return the item.
There are lots of reasons why people love using ASOS, one of these reasons is the ASOS returns and refund policy. What does this mean? It means that ASOS has a policy that allows you to cancel or return products you bought and get your refund if they do not meet up with your intended goals.
When You Can Return Asos Item
You can return an item you’ve ordered as long as your return meets certain requirements. ASOS lets you process returns from the “Your Orders” section of the website or mobile app, or from the Online Returns Center, and in most cases, you need to process your return within 30 days.
ASOS makes it easy to order any kind of item with just a couple of clicks. But, if you’ve ever ordered or received ASOS item that didn’t work out, you can just as easily return or cancel it if the item has not been confirmed.
Just as mentioned above, you can return products you’ve ordered on ASOS from the “Your Orders” page on the website or mobile app. To return an item you sent to another person, you’ve received from ASOS, you’ll need to go to the Online Returns Center and enter the order number from your gift receipt.
Remember that if you return/cancel too many products too often, ASOS may ban you from shopping with them. It’s rare, but it happens, and the usual cause of ASOS ban is serial purchase returns.
How to Return Item on ASOS
If your purchased item is qualified for a return, you’ll begin the return process by logging into your account on the ASOS website or opening the Shopping mobile app, you can navigate directly to the Returns Center, or start from the homepage.
1. On the ASOS website homepage, click “Returns & Orders” in the top-right corner. On the ASOS Shopping mobile app, click the three horizontal lines.
2. You’ll be taken to a page that displays all your past orders. On a computer, click the “Return or replace products” button to the right of the order. On the mobile app, tap the arrow button, then tap “Return or replace products.”
3. On the next screen, check the box next to the item(s) you want to return. Choose a response in the drop-down under “Why are you returning this?” Depending on which return reason you choose, you may be required to enter additional information in a text box that appears.
Remember: If you choose an option that puts the error for your return on ASOS, like “Wrong item was sent,” your return will be free of charge. If the error was yours, you’ll pay for return shipping.
4. Tap the “Continue” button. On the next screen, you may be given the option to exchange your item for another, or the option to have the cash refunded directly to you.
5. Make your choice, then click the “Continue” button. You may be prompted to print a return label. You’ll also need to choose whether you want to drop your re-packaged return at a pickup location.
Once the item is in the condition you bought it, ASOS accepts your return and refunds you the purchase price of the item.
However, ASOS lets you process and return items you purchase from them and get a refund, but you need to follow the procedures, make sure the item (s) is in the condition you received it else your returns will be rejected without refund.
ASOS Order Cancellation
ASOS cancellation policy allows its customers to cancel orders as long as it hasn’t entered the shipping/delivery process. If successfully canceled, ASOS issues a full refund for the original purchase price within 3-30 days, depending on your payment method. The order cancellation is free, so, there are no charges to cancel your orders.
To be able to cancel an order on ASOS ensures you know the policy and that your ASOS account is active because you will have to log in to your ASOS account to cancel the order. There is also a limited time frame within which you can cancel your order. For instance, you cannot cancel an order once it is marked “Ready to ship”. Your order amount will be refunded after the cancellation request is successfully processed and the amount will be transferred to your Bank Account.
How to Cancel Order on ASOS Before it is Shipped
- Go to the ASOS website where you place the order, you are now redirected to the homepage
- Log in to your ASOS account.
- Click on My Account and select My Orders from the menu.
- Tap on View Order button, this will shows the details of the order
- Click on the Cancel Order button.
From here, your request to cancel your order will be sent to ASOS and a message that your cancellation request has been received will be delivered to your email.
Cancel ASOS Order After Shipping
Unfortunately, you cannot cancel ASOS orders that have already entered the shipping process. However, ASOS does offer the chance to return or replace the item. If the product ships, you can refuse or return your packing using the Online Returns Center.
It’s difficult to say what exactly determines whether ASOS will accept the request, although it depends mostly on just how close an item is to being shipped.
Therefore, try to cancel your order as soon as possible. Your best bet for full cancellation and refund is to catch it before it ships.
How to Check ASOS Order Status
You can view your order details on the app and website, through the Your Orders section in the menu.
To view your order details:
- Tap Your Orders in the app menu.
- Click on the open or completed order that you need the details for.
- Tap on Order Details to get all the necessary details.
ASOS Cancel Order Refund Request
ASOS refund is the money you receive after your cancellation order has been successfully processed. However, before you make a request for your refund ensure the product is unused and in original condition. Also, you have to include the invoice, price tags, and original packaging when returning the product.
When You Can Make ASOS Refund Request
ASOS order cancellation is not what you would request without having a good reason. Here are when you can cancel your order:
- When the product gets damaged during transit
- Wrong product is delivered to you
- Replacement products cannot be provided on request
- Cancellation occurs before the product is marked Ready to ship
- Product quantity delivered differs from the quantity you ordered.
Outside these, your request to cancel your order may be rejected. This takes us to when you cannot cancel ASOS order after payment.
When You Cannot Make Refund Request
You cannot ask for a refund if:
- The time frame allowable by ASOS for the request has ended
- Product is damaged due to your misuse
- If any of the product part goes missing after delivery
- There is no photographic evidence of the damage or wrong delivery
- Defect/damage in product is covered under the warranty of the manufacturer.
General Right to Cancel an Order:
In most countries like the UK, USA, Canada, Australia, customers have up to 14 days from the day of placing such an order to cancel it. And under the Consumer Rights Act, the default period for delivery is 30 days. If ASOS doesn’t deliver the product within the time frame agreed or by this 30-day period, you have the right to cancel your order and receive a full refund.
Apart from this, you will usually be given an estimated delivery date or time period when you order something from ASOS. You have to check your order details to see what this is.
Meanwhile, ASOS says it will take 24 hours to process your cancellation request and initiate a refund and that they will inform you of the status through your email.