How to Cancel a Payoneer Payment

Did you just make a Payoneer payment but realized the amount was wrong? Or do you suddenly decide that any amount was wrong and you no longer wish to send that given party any money? You can cancel certain types of Payoneer payments easily. 


On the other hand, some Payoneer payments can’t be canceled and your only recourse would be to ask for a refund or to dispute the charge with the company itself if that’s warranted.

Assuming you have sent a payment that requires the receiver to actively claim it, you may be able to cancel that payment and keep your cash.

You can cancel a Payoneer payment if the receiver of the money has not yet claimed it, and the process of stopping these payments is easy.

Many forms of Payoneer payments are processed immediately and cannot be canceled, requiring you to request a refund to recoup your money. Payoneer will automatically cancel any payment you make that goes unclaimed for 30 days, returning the money to your account.

How to Cancel a Payoneer payment

1. Log into your Payoneer account and click on the tab “Activity” at the top of the screen.

2. Scroll down to locate the payment you want to cancel.

3. Click the word “Cancel.”

4. Click the “Cancel Payment” button to confirm.

If the time to cancel the payment has expired you can contact the merchant and ask them to refund the amount in question and if the issue is not resolved, you can contact Payoneer to try and dispute. Disputing a card transaction through Payoneer can take up to 90 days.