How to Reactivate Touch ‘n Go Card

The Touch ‘n Go card is a smart card used for electronic toll collection and other cashless payment purposes in Malaysia. It’s a convenient way for drivers to pay tolls on highways and bridges without using physical cash. The card works by being placed near a sensor at toll booths, which deducts the toll amount from the card’s balance.

In addition to toll payments, the Touch ‘n Go card can also be used for various other transactions, such as public transportation fare payments (like buses and trains), parking fees, and even payments at certain retail outlets and food stalls that support the system. You can easily reload or top-up the card with funds at various locations, such as toll plazas, convenience stores, and online platforms.

When a Touch ‘n Go card has expired, it means that the card is no longer valid for use. The expiration date is usually printed on the card itself. Once the card has reached its expiration date, it cannot be used for electronic toll collection, public transportation fare payments, or any other transactions that the card is designed for.

It is unfortunate that inactive or expired Touch ‘n Go cards cannot be reactivated. Touch ‘n Go understands the inconvenience and is dedicated to ensuring that you continue to have easy access to their services. To provide you with a seamless experience, Touch ‘n Go offers the following options for purchasing and reloading your Touch ‘n Go Card, effective from 1 April 2022 onwards:

Where You Can Reload Touch ‘n Go card

For Travelers in Singapore Going to Malaysia:

If you find yourself in Singapore and plan to travel to Malaysia, here are tailored options to suit your needs:

1. EZ-Link x Touch ‘n Go Motoring Card: Consider purchasing an EZ-Link x Touch ‘n Go Motoring Card, which offers a seamless transition between both systems. This card simplifies your cross-border journey, providing you with a single solution for toll payments and transportation needs.

2. Assisted Reload Services: To ensure your convenience, the Touch ‘n Go mobile team will be available to assist you with reloading your card. You can find the team at two prominent locations: Bangunan Sultan Iskandar (BSI) and Kompleks Sultan Abu Bakar (KSAB). Please note that payment for these services can be made using debit and credit cards only.

Alternatively, we have identified convenient reload locations that are in close proximity to cater to your needs:

  • Plaza Tol Tanjung Kupang: This location is thoughtfully selected to provide you with easy access for reloading your Touch ‘n Go Card.
  • Shell R&R Gelang Patah: For your comfort and convenience, Touch ‘n Go has chosen this Shell rest and relaxation point as a designated reload location. Here, you can effortlessly reload your Touch ‘n Go Card and continue enjoying the ease of electronic payments.
  • Petron R&R Gelang Patah: At this Petron rest and relaxation stop, you will find a designated reload station for your Touch ‘n Go Card.
  • Petronas Jalan Tun Sri Lanang: Touch ‘n Go has chosen this Petronas station as a reload location, ensuring that your experience with Touch ‘n Go remains seamless and accessible.
  • Petron Jalan Tun Sri Lanang: At this Petron station, you’ll discover a convenient reload facility for your Touch ‘n Go Card.
  • Shell Jalan Tun Sri Lanang: This Shell station is equipped with a designated reload point to cater to your Touch ‘n Go Card reloading requirements.

In the event that your inactive or expired card holds a remaining balance, Touch ‘n Go encourages you to go to their Portal for a hassle-free resolution:

Register Your Card: Begin by registering your Touch ‘n Go Card on the Portal.

Log In: Access your registered account on the Touch ‘n Go Portal using your credentials.

 Card Portal: Within your account, navigate to the ‘Card Portal’ section.

Request a Refund: If your inactive or expired card carries an existing balance, you have the option to request a refund through the portal.

You might also like: How to Delete Touch ‘N Go Transaction History.