How to Recover My Palmpay Account and Its Password

Palmpay account recovery page allows you to recover your account and password. If you have forgotten your password or can’t remember your old account credentials then you will understand what it really feels like to lose your account. In some cases, you can easily find and recover your Palmpay account while in other cases, the account remains lost and if you don’t know the recovery procedures, you will have to open a new Palmpay account.

Whether you have forgotten your password or you think your account has been stolen, in this step-by-step guide we’ll show you how to recover your Palmpay account and the various ways you can find and reactivate your old account.

Palmpay offers different ways to recover your account. Most of them depend on the information you entered when you set up your account. If you haven’t done that or if the information is not valid, the chances are slim that you’ll be able to recover access to your account.

Palmpay account recovery is not straightforward, especially if you have not set up any backup recovery options. 

How to recover Palmpay account without email/phone number

To recover your Palmpay account and its password without email and phone number, you can go to the Help and Support Center of Palmpay. In this way, you can report to them your password issue and can request them to allow you to reset your password without your phone number and email. If you don’t know how to report a problem to Palmpay, then follow the step by steps below.

1. Go to the Palmpay website on your device.
2. Now you will see Settings and privacy under this, scroll down to Report a problem.
3. You can see a Feedback and help option, scroll down more and click on Account and Profile.
4. After this, under Select a Topic, select Login.
5. Further, select Other from the list.
6. Now under the Other list, tap on Still have a problem.
7. Finally, type your problem in the field and click on the Report icon.

How to recover Palmpay account with email

1. Visit the Palmpay website on your browser.
2. Fill in either your email or phone number associated with the lost account.
3. Click on Forgotten password.
4. Select your preferred method of account discovery. Either a phone number, email, or name. (Phone number option will only be favorable if you have not lost your Sim Card).
5. A verification code will be sent to you.
6. Enter it and click on the Submit button.
7. Create a new password of your choice.
8. Re-enter it to confirm and reactivate your account.

How to find Palmpay account/password

Web browsers commonly ask you if you want to save a password when you log in to a website. Even if your current browser doesn’t have the password saved, consider whether you used another browser to log into your Palmpay account in the past.

The easiest way to do this is to visit Palmpay in each browser and go to the login form. See if your browser automatically fills the form in or asks if you want to use an existing login. If so, you should be able to get access to your Palmpay profile as long as the password hasn’t been changed since the last login:

1. Go to your browser’s preferences and locate Settings/or Security.
2. Click on Password
3. Then click on View Password.

Note that some browsers like Chrome will ask you to enter your device password if you set up that.

Finding passwords in different browsers:

• In Google Chrome, go to Settings > Passwords > Saved Passwords.
• In Avast Secure Browser go to > Settings > Passwords > Saved Passwords.
• In Internet Explorer click Settings > View Advanced Settings > Manage Passwords.
• In Firefox Browser, tap on Options > Security > Saved Passwords > Show Passwords.
• In Safari Browser, click Preferences > Passwords.
• In Microsoft Edge go to Settings > Passwords & Autofill > Manage Passwords.

If you’re able to locate the password and successfully log in to your Palmpay, you can go into your account settings and look for the option to change your password.

How to find an old Palmpay account with email

Another way you can find your lost account is by utilizing the email Search. Here is how to use the email search:

1. First, log in to your email account. I recommend you use the Gmail app so that you can add all your email accounts to the app.
2. Then, after you log in to your email, tap on the three lines on the left side of the app
3. Scroll down and select All mail. This will bring all the emails sent to you from the various email hosting service providers into one folder.
4. Tap on Search in emails and type in Palmpay All the notifications you received from Palmpay will appear on the search result.
5. Open the email and you will see the sender of the email it was sent.
6. Now that you’re able to find the email linked to your account, follow the steps I explained above to recover your Palmpay account.

How to reactivate Palmpay account

Palmpay has a dedicated web page on its website where you can delete your account. Once you enter your credentials to confirm account deletion, Palmpay will temporarily deactivate your account for 30 days.

Within those 30 days, you can choose to reactivate your account if you change your mind about deleting it. After 30 days, however, your account will be permanently deleted.

1. Visit the Palmpay website or app on your device.
2. Fill in your username and password to log in to your account.
3. Tap the Login button.

Note that for this to work you must log back to Palmpay with your username within 30 days of deactivating your account. Also while your account is deactivated, you can only log in with your username and password. You can’t change your password.

What is PalmPay account?

PalmPay is an online payment system in Nigeria and Ghana that makes paying for things online and sending and receiving money safe and secure. When you found your account, you can use PalmPay to make purchases online with participating stores.

It is a simple and secure app for sending cash quickly between friends and paying for airtime, bills, and more in Nigeria. You also earn PalmPoints and coupons as you spend and use them to discount your online transactions.

How to know your account number on PalmPay

The phone number you use for PalmPay sign up is your account number. It is the last 10 digits of your phone number that make up your account number.

Meanwhile, once you upgrade to the second level (Tier 2), your transaction limit will increase to N200,000 daily and your maximum wallet balance will be increased to N500,000. With this, you’re sure to make a lot of online transactions.

How to check PalmPay balance

To check your PalmPay balance, all you need to do is log into your account. You’ll find your PalmPay balance on the left side of your main account page on the app, or on the primary account screen on the website.

To fund your PalmPay account:

1. Sign in to your banking apps you want to transfer the money from and select “Money Transfer”.

2. Choose “PalmPay” as your bank name and enter your PalmPay bank account number, it is the last 10 digits of your registered phone number.

3. Check your PalmPay account Name and complete the transaction.

4. PalmPay will send an Interbank fund transfer alert 

4. You can sign in to your PalmPay account to check your balance.

After funding your account you can pay bills online, buy airtime, purchase data subscriptions, and send money to others.

PalmPay email address

You can contact PalmPay for any information they have about you or request further details about how they treat or use your information by sending an email to support@palmfinance.com(NG), supportgh@palmpay.co(GH), or call PalmPay on 0700 PALM HELP (0700 7256 4357) for Nigeria, 0800 PALMGH (0800 7256 44) for Ghana. You can also contact PalmPay if you wish to withdraw from its Privacy Policy and deactivate your account.

There are other ways you can contact PalmPay, depending on which method of communication you prefer. You can use the Facebook page, Twitter, Email Address, or Chatbot to contact Palmpay.

If all the methods above did not work, you’ll need to contact Palmpay directly to complete account recovery or sign up for a new account.

PalmPay sign up online

1. Download the PalmPay app on your phone. It’s available on the Google Play Store and iOS Store.

2. Open the app and click on the Sign-up button. 

3. Select your country code and enter your phone number. You’ll receive a verification code from PalmPay on your phone.

4. Then, verify your phone number.

5. Click Continue and wait for a verification code. 

6. Enter the verification code sent to your phone number and wait for the next page to open.

7. Create your login 4-digits PIN.

8. Enter your preferred code and also confirm.

You can now fund your account and start making transactions.