Are you looking for how to recover your Snapchat account but you don’t have access to your email or phone number? If you still have access to either your email or phone number, you can reset your password on the app. Simply tap on the “Forgot password?” option on the login screen.
However, if you don’t have access to your email or phone number, you need to use another method to recover your Snapchat account. Otherwise, you have to create another Snapchat account.
That said, if your account is of great importance to you, it’s best to recover it. In this guide, you’ll learn how to recover your Snapchat account without phone numbers.
To recover your Snapchat account without a phone number or email, you need to submit the Snapchat feedback form. Alternatively, you can create a new Snapchat account and report a problem directly on the app.
Once you’ve submitted the feedback form or reported a problem, wait for a few days for Snapchat’s response. If you don’t have access to your email or phone number, you won’t be able to reset your password.
Hence, to recover your account, you need to contact Snapchat directly. Other than the feedback form, there is another way where you can contact Snapchat. You can do so directly on the Snapchat app. You get Snapchat support for account recovery by clicking on this link: https://support.snapchat.com/en-GB/a/reset-password
However, you need to make another account first. Once you’ve made another account, log in to Snapchat, navigate to your profile, and tap on the three dots. Then, scroll down and tap on “Report a problem”.
Then, select a relevant topic, tap on “No”, tap on “Still have problem”, describe your problem, and tap on “Report”.
Anyhow, below is a step-by-step guide on how you can use the Snapchat feedback form to recover your account.
1. Go to the Snapchat feedback form
The first step is to go to the Snapchat feedback form. The Snapchat feedback form has two uses. Firstly, it allows you to share feedback that you have about your experience on the app.
Secondly, you can tell them about a problem that you’d like to report. Any information that you provide will only be used to respond to your report.
You can visit the form on a desktop or on mobile. Firstly, search for “Snapchat feedback” on Google and click on the first search result.
Alternatively, you can visit the feedback form by clicking on this link: http://support.snapchat.com/.
This is the official Snapchat feedback form. Proceed to the next step to learn what to do next.
2. Enter your email address and username
Once you’re on the Snapchat feedback form, you’ll see a “Contact Information” header. Under the “Contact Information” header, you’ll see two fields.
The first field is the “Email address” field which has an asterisk. Under the “Email address” field, enter any email address. The email address does not have to be associated with your Snapchat account.
Since you’ve lost access to your old email address, use an alternate email address that you have. Otherwise, you’ll have to make a new one.
3. Explain that you lost your email and phone number
After you’ve filled in your email and Snapchat username, scroll down the form. Under the “Username” field, you’ll see a “What would you like to tell us?” field in asterisk.
This field is compulsory, and you’ll have to explain the problem that you’d like to report. Since you’re trying to recover your Snapchat account, you need to explain that you lost access to your email address and phone number.
Here’s an example description, “Hi Snapchat, I forgot my Snapchat password but I lost access to my email and phone number. My Snapchat username is @example. Can you help me to recover it?”.
Under the “What would you like to tell us?” field, you’ll see an “Upload” link where you can upload attachments.
As you’re reporting that you lost access to your email and phone number, you don’t have to upload any attachments. Instead, you can simply submit the form.
Tap on the “Submit” button to submit the form.
Once the form is submitted, you need to wait for 3 to 5 business days for Snapchat’s response. They will respond to you via the email address that you’ve entered on the “Email” field.
Hence, make sure to check your email for their response with instructions on how you can recover your account.
Also Read: How to Create and Login Snapchat Account on Computer
How to Change Snapchat Password Without a Phone Number?
To change your Snapchat password without a phone number, you can provide your email address instead.
However, if you lost access to your email address as well, you need to contact Snapchat using the Snapchat feedback form or report a problem on the app itself.
Or, you can report a problem with the app itself on your profile. Then tap on the three dots
Navigate to report a problem and select the relevant topic, still have a problem, then describe your problem.
How Recover old Snapchat account back without a password?
To get your old Snapchat account back without a password, you can log in with your phone number. Snapchat will then send a code to your phone number that you need to key in before you can log in to your account.
Or, you can reset your password on the login screen > Forgot password? > Phone number/Email. Then, Snapchat will send you a link to reset your password.
Losing access to your Snapchat account can be very disheartening. You might have uploaded a bunch of videos on your account that you want to delete. Or maybe you have a lot of followers that you don’t want to lose. Either way, you can follow the steps in this guide to recover your Snapchat account.