Are you searching for how to recover your banned WeChat account or do you forget your WeChat password but you don’t have access to your email or phone number? If you still have access to either your email or phone number, you can reset your password and recover the account. Simply tap on the “forgot password?” option on the login screen.
However, if you don’t have access to your email or phone number, you need to use another method to recover your banned WeChat account. Otherwise, you have to create another WeChat account. In this article, you’ll learn how to recover your WeChat account with and without email or phone number.
How to Recover Banned WeChat Account Via Appeal Message
The immediate answer for how to unban WeChat is to make a polite appeal to the WeChat support system. All you have to do is contact the service and ask for the unbanning process, which will reveal why your WeChat account is banned. Make a simple appeal to the service; that will get back your account.
The easiest way is to drop an email to WeChat by contacting them at help@WeChat.com and if your WeChat ban was really a mistake, they might unban your WeChat account. If you are lucky, you will get your account back, and won’t lose any of your matches.
How to recover WeChat account with email or phone number
- First tap on “sign up”.
- Then tap on the “log in” text at the bottom.
- After that, choose “use phone, email, username”.
- Then finally, use “email, username”.
- Lastly, go to where it says “forgot password?”.
- After that you should be able to reset your password with your email or phone number.
To recover your WeChat account without email or phone number, you need to submit the WeChat feedback form or you can create a new WeChat account and report a problem directly on the app. Once you’ve submitted the feedback form or reported a problem, wait for a few days for WeChat’s response.
If you don’t have access to your email or phone number, you won’t be able to reset your password. Hence, to recover your account, you need to contact WeChat directly. Other than the feedback form, there is another way where you can contact WeChat.
You can do so directly on the WeChat app. However, you need to make another account first. Once you’ve made another account, log in to WeChat, navigate to your profile, and tap on the three dots. Then, scroll down and tap on “Report a problem”.
Then, select a relevant topic, tap on “No”, tap on “Still have a problem”, describe your problem, and tap on “Report”. Anyhow, below is a step-by-step guide on how you can recover your WeChat account without email or phone number.
How to recover WeChat account without email or phone number
Step 1. Go to the WeChat feedback form
The first step is to go to the WeChat feedback form. The WeChat feedback form has two uses. Firstly, it allows you to share feedback that you have about your experience on the app. Secondly, you can tell them about a problem that you’d like to report. Any information that you provide will only be used to respond to your report. You can visit the form on a desktop or on mobile.
Firstly, search for “WeChat feedback” on Google and click on the first search result. Alternatively, you can visit the feedback form. This is the official WeChat feedback form. Proceed to the next step to learn what to do next.
Step 2. Enter your email address and username
Once you’re on the WeChat feedback form, you’ll see a “Contact Information” header. Under the “Contact Information” header, you’ll see two fields. The first field is the “Email address” field which has an asterisk. Under the “Email address” field, enter any email address.
The email address does not have to be associated with your WeChat account. Since you’ve lost access to your old email address, use an alternate email address that you have. Otherwise, you’ll have to make a new one.
Next, you need to enter your WeChat username under the “Username” field. Although the field is optional, you need to enter it since you’re trying to recover your account. Hence, enter the username of the WeChat account that you want to recover. Proceed to the last step to learn how to complete and submit the form.
How to recover blocked WeChat account
Step 3. Explain that you lost your email and phone number
After you’ve filled in your email and WeChat username, scroll down the form. Under the “Username” field, you’ll see a “What would you like to tell us?” field in asterisk.
This field is compulsory, and you’ll have to explain the problem that you’d like to report. Since you’re trying to recover your WeChat account, you need to explain that you lost access to your email address and phone number.
Here’s an example, “Hi WeChat, I forgot my WeChat password but I lost access to my email and phone number. My username is @example. Can you help me to recover it?”. Under the “What would you like to tell us?” field, you’ll see an “Upload” link where you can upload attachments.
As you’re reporting that you lost access to your email and phone number, you don’t have to upload any attachments. Instead, you can simply submit the form. Tap on the “Submit” button to submit the form.
Once the form is submitted, you need to wait for 3 to 5 business days for WeChat’s response. They will respond to you via the email address that you’ve entered on the “Email” field. Hence, make sure to check your email for their response with instructions on how you can recover your account.
How to change WeChat password without email or phone number?
To change your WeChat password without a phone number, you can provide your email address instead.
However, if you lost access to your email address as well, you need to contact WeChat using the WeChat feedback form or report a problem on the app itself. You can contact WeChat by completing and submitting the WeChat feedback form, or you can report a problem on the app itself on your profile, describe your problem
How to recover an old WeChat account without a password
To get your old WeChat account back without a password, you can log in with your phone number. WeChat will then send a code to your phone number that you need to key in before you can log in to your account or you can reset your password on the login screen by clicking on Forgot password and then entering your phone number or email.
Then, WeChat will send you a link to reset your password.
Losing access to your WeChat account can be very disappointing. You can follow the steps in this guide to recover your WeChat account.