If you changed your mind about purchasing an item, it is not a problem – you can always cancel your order according to the Fashion Nova website policy. knowing how to cancel a Fashion Nova order is useful when you have that rain-check moment.
Fashion Nova which is one of the popular online shopping platforms makes it easy to cancel an order – as long as you haven’t made the payment yet.
“If you’ve received your order confirmation but not yet paid for your order (e.g. if you’ve selected to pay by regular online payment or Cash On Delivery), then you can request a cancellation,” Fashion Nova made it clear that:
“If you have paid already, your order can’t be canceled and your items can only be returned to us after they’ve been delivered. You can do this by following our returns process, as long as your order falls within our Returns Policy.”
How to cancel a Fashion Nova order
To cancel an order on Fashion Nova, visit their cancellation page here and make a request. You will need to provide an order number, your full name, email address, and any other information that may be useful.
If you have not yet paid, the order will simply be canceled. “You are entitled to cancel your order prior to the point at which you receive a notification that it is being shipped for delivery,” the company states.
If you have already paid and wish to return the product, you have the option of receiving a credit or a full refund. Returns are only possible where your order adheres to Fashion Nova’s Return Policy, which you can read in full here.
According to the policy, you can return an unwanted product at no charge as long as:
- It is undamaged and unused, with the original labels and stickers still attached.
- Save for Unboxed Deals, reconditioned products, and used products, it is in the original packaging, which must be undamaged and in its original condition with all seals still intact (if applicable).
- It is not missing any accessories or parts.
- You log a return on the Fashion Nova website within 30 days of delivery or collection. After 30 days, you can only return a product if it is defective
That is on how to cancel your purchase order on Fashion Nova before ships.