The benefit of Aliexpress online shopping is that you can cancel an order anytime you want. It’s a great convenience to have as it happens sometimes, that we make orders by mistake or we change our mind after placing an order. In such cases, we can cancel the order anytime before it reaches us, on any online e-commerce platform.
Aliexpress, as one of the most popular e-commerce websites, also provides the order cancellation facility to its users. So if you happen to be an Aliexpress user and want to cancel an order on the Aliexpress app, then this post is for you. As here we will show you how to cancel your order and get refunded.
Cancel order on Aliexpress using the app
Aliexpress ships most of the items directly from the US and China. Thus, it is important that you place an order cancellation request within 8 hours of buying a product. That’s because once the order is shipped by the seller, it is not possible to cancel it in transit.
However, you can return the product once you receive it and request a refund on the app itself. In this article, we will show you the steps for both the cancellation and requesting a refund.
How to cancel Aliexpress order
- Getting started, open the Aliexpress app on your phone and tap on the hamburger icon at the top left corner.
- After that, find and tap on Order History to view your orders and request for cancellation.
- Once you find the item which you want to cancel, then tap on Contact Support below the item.
- An automated chat window will open, it will ask you if you want some help regarding the order. Tap on Yes to proceed.
- Now it will ask you what to do with the order. Tap on Cancel my item.
- After that, choose a reason for canceling the order from the given options. You can also give a custom response to cancel your order.
Note that the order gets canceled immediately and there are no hidden charges for canceling the order.
Aliexpress Request Refund Guide
You can ask for a refund if you have not received the item even after the delivery date has passed. To initiate the refund process you can follow the steps given below.
- Launch the Aliexpress app and go to Order History.
- Here select the item for which you want a refund. Now, scroll down and tap on Contact Support.
- Once you tap on Contact Support, an automated chat box will open. It will ask whether you have received this item or not. Tap on NO.
- Then, it will ask what you would like to do with the order.
- Tap on I want more assistance, to initiate the refund process.
- After that, you can choose whether you want the refund in your Original payment Account or as Aliexpress Cash. You can choose either of the options according to your choice.
It is better you go with the Original payment Account as in this case, the refund amount will be directly credited to your bank account, within 5-10 business days. Aliexpress cash is also a good option to go with, as its validity is unlimited i.e it never expires. You can use Aliexpress Cash to buy something from Aliexpress in the future.
In the end, it will give you a confirmation message that your response was recorded. Following these steps, you can easily request a refund. Make sure you make the refund request within 30 days of the delivery date.
How to return an Item on Aliexpress
Just like every other e-commerce site, Aliexpress also provides a 30 days return policy on most of the products.
But unlike cancellation and refunds, returning an item on Aliexpress is a little tedious process. Also, it may result in an additional cost, as you have to bear the initial shipping charges if the item you received was in perfect condition. However, if you receive a faulty or wrong product then the merchant covers the return shipping cost.
The steps to return an item are similar to the refund process in the Aliexpress app. First, go to Order History and find the item which you want to return. Now, tap on it and go to Contact Support. Here, similar to the refund process it will ask you whether you have received the item or not. Tap on Yes this time.
After that follow the return instructions and provide the necessary information within the customer chat support to return the item. You will get your full refund from Aliexpress, once the company gets the product back.
Aliexpress app is a great online shopping app where you can get some of the most affordable deals like no other shopping apps. Also, it provides you easy cancellation, refund, and returns on items you buy from it. Make sure you read the return policy on Aliexpress before placing any orders from it, to understand their cancellation, refund, and return policies.
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