How to Cancel Order on Lazada App via Cancellation Page


While some users still question its legitimacy and buyer policy, the Lazada app is one of the most famous e-commerce platforms. It covers countries like Singapore, Vietnam, The Philippines, Malaysia, Thailand, and Indonesia. You should know that the app is 100% valid and that there should be no problem if you have to cancel the order from the Lazada app or get a refund. 

In this article, we will guide you through the cancellation process and also provide you with information on how to get a refund or return an item.


The cancellation process on the Lazada app is quite simple. The app interface is user-friendly and you can easily cancel on your iOS/Android device or your desktop. For the purposes of this article, we will use the mobile app, but the same steps apply to the desktop version.

To cancel an order on Lazada, access the Order History page after logging into the app. The tab is located just below the basket and you can access it by pressing the “hamburger icon” at the top left.

How to cancel an order Lazada if not shipped

The next window gives you a list of all the items you have ordered. You can start the cancellation by pressing the Contact Support button below the item. You must then choose -I want to cancel my order-. But this method only works for items that have not yet been shipped. Depending on the company, you have 8 hours to cancel. 

If you wait longer, this item may be shipped. The cancellation of the order is free and is immediately canceled when you press “I want to cancel my order”.

How to get Lazada refund after cancellation

The refund process is also simple. Again, you need to access your order history, find the item under discussion, and use the virtual chat to request a refund. Here are the steps to follow.

If the Lazada item has passed its delivery date and you have not received it, press the number in the yellow box at the bottom of the list. Then, select Contact Support and press No again to confirm that you have not received the product.

As soon as you press No, another message informs you that you can get a refund. To confirm, press “I want a refund”. Then you have to choose the return method of your choice, and here are two options. 

You can get instant store credit by pressing the Lazada cash app. If you choose the original payment method, the money will be credited to your account within 10 working days. 

As soon as you choose this method, a confirmation message appears and the money will soon be credited to your account. You must protect the item at the end of the day, even if you have requested a refund.

Lazada Shopping app returns policy

Just like any e-commerce platform, the Lazada app has a clearly defined return policy that demands most products, except fragile items. The Lazada refund process takes longer and may incur additional costs. Like many other eCommerce platforms, you have 30 days to return the item you have. 

If you find the wrong product or that it is defective, the merchant bears the costs of return. In all other matters, you will have to handle the shipping charges.

Start by locating the product in your order history and open the chat with customer service. Be sure to confirm that you have received this item before proceeding.

You provide the necessary information in the customer support chat and follow the shipping/return instructions. Once the product request is returned, the company will reimburse you in full, including the initial shipping costs.

International shipping applies to most of the Lazada products, although some may come from China warehouses. This means that Lazada may take a long time to return. As a rule, it should not exceed 3 weeks.

Lazada app. But remember, you must do it within 8 hours of ordering. Among other features, the app allows you to change mailing addresses and provides detailed shipment trackers. 

Since some users are reporting problems with the app, we would like to hear from you. Tell us about the items you ordered, how quickly they arrived, and if you’ve ever tried to cancel an order on Lazada.