Mashreq Neo is a payment gateway for domestic and international money transfers and digital payments. It’s a quick and easy solution to receiving payments worldwide. Mashreq Neo records every last transaction you make on the platform. They make this transaction history available so you can review and check your payment status anytime you want.
No doubt if you already have a Mashreq Neo account you know that you can check all of your transaction histories on demand by clicking the clock icon in the bottom-right corner and opening the Activity tab. If you navigate further you’ll also find out that there is no way to delete this history. When you click on a payment option it simply shows payment details and says if it’s pending or completed.
How to check Mashreq Neo transaction status
The most recent activity will appear in the “Recent activity” section on the Summary page.
You can check the status of all Mashreq Neo transactions in your account history. Your transaction history includes the date, transaction type, name, status, and the amounts associated with each transaction. To see your payment or transactions status, here’s how to check the status of a payment:
Step 1. Click Activity at the top of the page.
Step 2. Scroll to the transaction in the menu list.
Step 3. Click Activity at the top of the page.
Step 4. The status of your transaction will be listed below the recipient’s name.
That said, it means that deleting your Mashreq Neo transaction history is not possible, you can’t completely remove your payment activities (only move it to archives), especially since the government made a financial policy that regulates how monetary transactions are recorded and kept. The Archive button helps you streamline the “My Recent Activity” section and keep your transactions for quick reference. You’ll also find an option to download your history.
Where you don’t even want to see your Mashreq Neo transactions history in which case I would suggest you delete your whole account and create a new one as there’s no need to make them private because they already are, but before you start the process it’s important that you download your transaction report.
How to download Mashreq Neo transaction history
You can download your Mashreq Neo transaction history into PDF, Quicken, Quickbooks file, or TAB.
Here’s how to download an activity report of your transaction history:
Step 1. Visit the Mashreq Neo website and log in to your account
Step 2. Go to Activity.
Step 3. Click Statements on the right of the page, then click Custom.
Step 4. Select the transaction type, date range, and file format.
Step 5. Click Create Report and wait a while
Step 6. When the report is ready, click Download.
Once you’re sure you want to delete your Mashreq Neo account and have finished downloading your transaction history, it’s time to start the process, however, this can only be done from the web. You will not be able to delete your Mashreq Neo account from the mobile app.
How to delete Mashreq Neo account
Step 1. Log into your account on Mashreq Neo’s official website.
Step 2. Click the Settings icon in the top right.
Step 3. Under Account Options, click Close your account.
Step 4. If requested, enter your bank account information
Step 5. Click Close account and you’ll be requested to login again.
Once finished, your account will be deleted, and everything associated with it permanently deleted. Now you can create a new account.
How to create Mashreq Neo account
These are what you’ll do in order to create a new Mashreq Neo account that looks exactly the same as the deleted ones. (First, you’ll need to have access to the phone number, and email your account is linked to).
Step 1. Write down on paper all your account information (phone number, address, card information, etc) Including your profile picture, and transfer all your money on your Mashreq Neo balance to your secondary or bank account.
Step 2. Switch your primary email address to something else and remove your old email address and then delete the account.
Step 3. Now create a new Mashreq Neo account with your real email. Validate your phone number and email address and update all your info to match the one in your old Mashreq Neo (all the info you noted down) Including the profile picture, linked bank, and cards.
Step 4. Then transfer the money back from your secondary account or bank account.
Note: deleting your Mashreq Neo account does not prevent a lawful investigation of your transactions if your account is discovered to have been used for any fraudulent or suspicious activities.