How to Delete Order History in Grab | Hide Purchases

How to Delete Order History in Grab, Grab like many other ride-hailing and food-delivery platforms, retains transaction or order history for a certain period. However, the specific duration for which Grab keeps transaction history automatically deletes. How to Delete Order History in Grab

Grab deletes transactions over 6 months. It’s essential to check Grab’s current terms of service or contact Grab customer support for the most up-to-date information on how long they store transaction history. Continue Reading to learn How to Delete Order History in Grab

You may want to Learn How to Delete Order History in Grab for a variety of reasons. Perhaps you want to conceal a one-time purchase from your history so that it remains a surprise.

Grab Order History Key Takeaway

• Grab only retains receipts up to 6 months.

• You can delete Recent Places on Grab

• By downloading and reviewing consolidated Grab transaction receipts, you can effectively track your expenses related to Grab services, including Grabfood, transport, and Grabpay.

Whatever the reason, here will explain all you need to know on how to delete or hide your Grab orders or purchases history. It’s straightforward to delete or hide any or all of your Grab order history if you wish to keep your Grab activity hidden.

Many consumers want to remove or archive their Grab order history for a variety of reasons. It’s possible that they don’t want a third party to see your online transactions.

Perhaps you want to hide an occasional purchase from your history so that a birthday gift remains a surprise, or perhaps you buy something you don’t want others to see when they use your account. Alternatively, you may wish to keep your personal purchases hidden from your spouse.

As you keep on reading, you’ll discover whether you can truly delete or, better yet, hide your order history.

How to Delete Order History in Grab

To be honest with you, there is no way to delete your order history permanently. Even if you delete your account, Grab will keep a record of everything you’ve bought. However you can download Grab transaction history and the order history.

How to Download Grab Transaction History

Here’s a step-by-step guide on how to download consolidated Grab transaction receipts in PDF format:

1. Go to the Grab Transaction Receipts by Visiting the following URL: https://help.grab.com/passenger/en-sg/360038782911

2. Click on “Login” at the top right and enter your phone number. Enter the OTP sent to your phone to log in.

3. Once logged in, you should see all your transaction receipts at the bottom of the page.

4. Choose the desired time frame for your transactions. Note that Grab retains receipts for personal accounts for up to 6 months.

5. After selecting the time frame, click the “Submit” button.

6. Click on the “Print” button at the top right of the table. Choose the “Save as PDF” option to download all Grab transactions for the selected date into one consolidated statement.

By following these steps, you’ll be able to download all your Grab receipts in PDF format for your accounting purposes.

How to Delete Recent Llaces on Grab

To delete recent places on Grab, follow these steps:

1. Launch the Grab mobile application on your smartphone.

2. Go to the sidebar menu. This is represented by three horizontal lines or a menu icon and is typically located in the top-left or top-right corner of the app.

3. Within the sidebar menu, find and select the option labelled ‘Saved Places.’

4. Look for the address or location that you want to remove from your recent places.

5. There should be a grey ‘saved’ or ‘bookmark’ icon in front of the address. Tap on this icon. How to Delete Order History in Grab, How to Delete Order History in Grab

6. On the next screen, you should see an option to ‘Remove.’ Tap on it.

7. Confirm the removal by selecting an option such as ‘Yes’ or ‘Confirm.’

By following these steps, you should be able to delete recent places or saved addresses from your Grab app.

By archiving your purchases and orders history, you can keep it hidden from others.

How to Delete Order History in Grab/Purchase History on Grab

It’s simple to hide or delete any or all of your Grab order history if you wish to keep your Grab activity hidden.

If you are using a desktop or the mobile app, here’s how to hide your Grab order history.

Hide Grab Order History on Desktop

1. Sign in to your Grab account by going to the Grab website in your browser.

2. In the upper right corner of the screen, select “Returns and Orders.”

3. You’ll find a list of the items you’ve ordered in the last three months here. After you’ve located the order you want to hide or remove, click “View Order Details.”

4. To hide it, click “Archive Order.”  Note that you’ll still be able to see them in your account’s “Archived Orders” area.

5. If the item you’re looking for isn’t available for your selected months, modify the setting to show orders from a different time period.

How to Delete Order History in Grab

1. Log into the Grab app on your smartphone or tablet.

2. Scroll to “Your Orders” and find the item you wish to hide.

3. To hide it, tap “View Order Details” and then “Archive Order.”

Remember that none of the orders you hide from your account will be completely deleted. You may still see them by going to your account page and selecting Ordering and Shopping Preferences and Archived Orders from the menu.

By selecting the “Unarchive Order” button next to the product, you will be able to examine all of your previously hidden orders and, if you want, return them to the main list.

Use Incognito Mode When Browsing Grab

You’ve definitely noticed that when you browse Grab, the site retains your browsing history and suggests additional things based on your previous searches.

If you’re the only one who uses your account, this can be useful. However, if you use a shared account to shop for a gift or other private purchase, your browser history will reveal your secret to anybody who logs in.

Using an incognito or private browser window is one of the simplest ways to hide your browsing. There is nothing you do will be saved in this manner.

However, if you’ve already accumulated browsing history on Grab, there is still a way to clear your data:

1. Go to Grab and sign in using your account information.

2. In the top left corner of your screen, select “Browsing History.”

3. To remove a specific item from your browser history, select “remove from view” beneath the product.

4. Alternatively, select the “Manage History” menu and click “Remove all things from view” to erase the entire list.

5. Put the slider next to “Turn Browsing History on/off” in the “off” position if you don’t want Grab to collect your browsing history.

Grab Customer Service

You can contact Grab’s customer service team through the website and for basic issues, Grab’s customer service page has helpful FAQs and support articles. For complicated problems, you can contact Grab through the center form Grab@Tampines-Online-Support or on the Facebook page, https://web.facebook.com/Grab/?_rdc=1&_rdr.

To chat with a customer service representative, visit Grab contact us page and select Get in in touch with our press team.

How to Chat on Grab

To start Grab a live chat:

1. Log in to your account and open your ongoing order tracking page.

2. Tap on “Help” in the top right corner.

3. After that, the Help Center page will come up.

4. Select an option that is relatable to the issue you have faced.

5. After choosing the option you will find the “Start a chat” option.

 And although Grab often makes contacting them difficult, there are a variety of ways to use their customer service tools. And a few of them even let you talk to a real person. Grab’s Customer Service Help page

The quickest way to get help with a Grab order or account is to visit the Customer Service page.

The majority of your questions and issues can probably be solved through this page alone. If you need help tracking down an order that hasn’t arrived, starting a refund, managing details on your account, or troubleshooting devices, check out the page’s help articles

How to Check GrabPay Wallet

1. Click on the menu icon in the top left corner of your Grab app. 

2. Click on the Grabpay logo, which will direct you to your wallet. 

3. Scroll down to view transaction history. 

4. You can tap on any transaction to view a detailed summary.

To place an order from Grab navigate to “VIEW YOUR CART”. If you have a balance in your Pandapay, then Pandapay will automatically be set as your method of payment. Make sure that you are paying for an order with Pandapay, Click on “Payment Methods” and ensure “Use my balance for this order”.

How to Contact Grab Rider

Just in case you need something from your rider, here’s a quick way to contact your driver.

The contact can be accessible when you access your booking history. A call button will be available for you to contact your driver.

The call button in your app is available on the app. Should you need to contact the driver for any reason, you may reach our Help Center which is also accessible via your Grab App.

Since you can only call the Grab driver via the same phone number that you’ve registered with Grab, this feature (for the time being) does not resolve lost handphones. As such, lost phones must be reported to our Help Centre for immediate resolution.

Grab Order Number

To check your Grab order number, simply tap onto the “Activity tab” at the bottom of your Grab app’s homepage to view your order status. Note: For any issues with your order, such as missing/incorrect, food arrived in a poor condition, etc, kindly report the issue within 8 hours from the time your order has been completed.

How to Get a Grab Receipt Online

To get a Grab receipt online and receive GrabPay Wallet statements, you can follow these steps:

1. Launch the Grab mobile application on your smartphone.

2. Go to the “Settings” option within the app. This is typically represented by a gear or cogwheel icon.

3. Within the Settings menu, find the section related to “Communications” or a similar category.

4. Click on the option titled “GrabPay” within the Communications settings.

5. In the GrabPay settings, you’ll find an option to turn on transaction statements. Toggle this option to enable it.

6. Ensure that you have successfully turned on transaction statements for your GrabPay Wallet.

By opting in to receive GrabPay Wallet statements, you should start receiving daily statements that include transaction details. This will serve as your digital receipt for Grab transactions.

How to Retrieve Old Grab Receipts

If you need to retrieve old Grab receipts, and you haven’t received them, you can follow these steps:

1. Open your email client and compose a new email.

2. Address the email to help@getgrab.com. This is the support email address for Grab.

3. Clearly state the purpose of your email in the subject line. For example, you can mention that you are requesting old Grab receipts.

4. In the body of the email, include relevant details such as:

5. Date and approximate time of the Grab transactions for which you need receipts.

Any other relevant information that might help them locate your transactions.

6. Politely request the Grab receipts for the specified transactions.

7. Once you’ve composed the email and included all necessary details, send it to the provided email address. How to Delete Order History in Grab

Grab’s customer support team will review your request and respond to your email. They’ll provide the receipts or request additional information if needed.

SEE MORE: How to Find Purchase History on Google Play – Purchase Number

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