How to Recover Restricted Shopee Account | Appeal Form

Shopee takes users’ safety very seriously including your behavior, which is why, to you, it may seem like you’ve been restricted for no reason. If you are restricted from using Shopee you can reactive or create a new account in no time, this means you’ll recover your restricted account by taking the due necessary steps. Shopee has strict terms and conditions of service and most times bans any user that violates them.

If that’s the case, you can get your account reactivated by following all the procedures.

So, what exactly is a Shopee ban, how long does Shopee ban last, and how to recover restricted account? You have to relax and continue reading because we’re going to explore them one after the other.

Reactivating a restricted Shopee account shouldn’t be an issue if the ban was placed due to a misconception or by mistake. However, if it is deserved, you may never be able to get unrestricted.

What Happens When Shopee Bans You?

Shopee ban is Shopee’s way of getting rid of the people who are breaking their rules.  When Shopee bans you, they BAN you. You lose everything that has to do with the platform. 

You won’t be able to sign in or access your account any longer. Usually, a Shopee ban is Shopee’s decision to prevent you from using the services again due to your behavior.

So, if you go against the rules of Shopee, you’re gone from the platform.

How to Recover Restricted Shopee Account

If you feel your account was wrongly restricted, all you need to do is contact the Shopee support team and provide them with enough proof of your innocence.

In most cases, the reasons for your account suspension will be stated in the email notification confirming your account ban. When you contact Shopee support, make sure your message is clear and detailed. If need be, provide pictures and any other files necessary to prove your account was wrongly deleted.

If your account was justifiably restricted, then you may not have a case. Shopee will not enable an account that deliberately violated its terms and conditions of service.

Shopee Appeal Form

Another immediate answer for how to recover a restricted Shopee account is to make a polite appeal to the Shopee support system. All you have to do is contact the service and ask for the unbanning process, which will reveal why the account is restricted. 

Make a simple appeal to the service; that will get your Shopee account unrestricted. You want to send them your screenshot of the ban.

To make an appeal you use the Shopee appeal form here >> account reactivation request form.

If it is something quite big that you did, you won’t get a chance, you can also contact  Shopee to unban your account.

How to Contact Shopee About Banned Account

Shopee clearly states that any user that consistently violates their community guidelines will be restricted. If your account has been restricted, you will receive a banner notification when you next open the app, informing you of this status.

Meanwhile, If you believe your account was restricted incorrectly, let Shopee know by submitting an appeal.

To submit an appeal:

1. Open the notification.

2. Select the ban “Appeal” option.

3. Enter your username and email address.

4. Type in your appeal in the description field.

3. Follow the instructions provided and then click on “Submit”.

After submitting the appeal, you can expect an answer back within a few hours to a few days. I’d recommend you wait around 3-4 days. If you get no answer within these 3-4 days you can write to them once more to let them know you’re waiting for their answer. Remember to keep being polite.

Does Shopee Ban Device?

Shopee does ban your email/phone number and device. Even if that device is new, Shopee can still ban it along with your other information.

Shopee takes cognizance of your device ID, they ban your device too e.g. phone. Besides getting a new email address, you need to either factory reset your device, get a new unique device ID, or get an entirely new phone/device.

Your device ID represents your device. It’s made of unique numbers and letters that identify your device as unique.

Since Shopee bans you for a solid reason, it’s going to be difficult to bypass Shopee’s ban of your email/phone number or device. Your ID is restricted when your account is restricted and there’s nothing you can do to stop it.

How to Unban Device from Shopee

1. If you don’t have the technical skills, and can’t afford to change your device, then try using Shopee on the web, with a new phone number.

2. Shopee bans your account when you open it with a new email or number when it has been used before. Also, Shopee can recognize your device, especially if something wrong was done on Shopee through that device. Using a used device could mean:

  • You’re using a friend’s or a family member’s email, device, or number.
  • You’ve got a disposable email or phone number.
  • Your phone number was previously used by someone else to open your Shopee account.

3. You need a new Device ID as giving the same information that you gave in your previous will get you restricted again.

4. Use Shopee responsibly, and avoid bot-like behavior.

How Long Does It Take Shopee to Uban You

Shopee can take minutes to days to review your appeal, depending on your history with the app/website.

If you’ve just registered on Shopee, then the review will only take a couple of minutes to put your profile together and confirm your profile isn’t fake.

When you got restricted on Shopee and now you’re trying to get back in, then Shopee might take a few days as well to review your new account.

How to Make a New Shopee Account Without Getting Blocked

Many people enjoy the services of Shopee and can’t possibly think of going somewhere else than Shopee.

When such a person gets restricted and tries to reactivate that restricted account but to no avail, then the next option will be to open a new account.

However, you can’t just go ahead and reopen a new Shopee account. There are steps to take in order to avoid repeated bans.

Method #1. Uninstall Shopee

Whatever device you’ve been using Shopee on delete and uninstall the app from it. That is to delete the cache from your device.

You can’t recover your account and everything will be gone if Shopee still recognizes your invalid activities. It’s one of the reasons why you want to uninstall it and start over.

Method #2. Contact Shopee

You can contact support telling them you want to open another account; promising to be a good user this time.

It may be very difficult to get a good response from support. They most times feel reluctant to help people reopen restricted accounts or give them permission to open a new account. That’s why you may have to act on your own by contacting them.

Method #3. Change Your Device, Its ID or IP Address

If you used Shopee on your phone, you don’t necessarily have to get a new device. You can use it on your computer. it’s safer to open a new Shopee account using a completely new device since Shopee cookies have a very long expiration date.

Meanwhile, if you don’t have access to another device and want to use the same device with which your previous account was restricted, then you have to follow these steps:

1. Delete browser cookies, cache, and Shopee data: Shopee cookies don’t expire quickly, so you have to clear the cookies, browser cache, and other Shopee data stored on your computer.

2. A Factory Reset on your current device (works for Android only).

3. A Device Changer on your current rooted device (works for Android only).

4. iPhone jailbreak (obviously, works for iPhone only).

5. Changing advertising ID – An advertising ID is a unique line of numbers that are used by advertisers to identify you as a user.

  • iOS: Settings > Privacy > Advertising > Reset advertising identifier.
  • Android: Settings > Google > Ads > Reset advertising ID.

6.  Shopee can recognize your IP address too only when signing up – Getting a VPN to avoid a ban is not necessary but it’s good to have. Get a VPN app, enable your new VPN  and check if your IP has been changed.

7. Do not verify your account using the same old email or phone number:

It’d be more helpful for you to use an entirely different device be it another phone, tablet, or laptop, and If you don’t want to use a new device, then you need to change your device ID.  You can get a new phone number to verify your new account if you don’t want to get restricted again.

Shopee bans your device as well, that’s why this step is essential for anyone trying to recover your account after being restricted. 

Also read: How to Delete Shopee Pay Account | Remove Details.

Method 4#. Use a New Email Address

You don’t want to connect the same email you connected to your restricted account with your new account. Shopee will know that it’s you and ban you again.

This also means that if you try to make a new Shopee account, and got restricted before even opening the account, a disposable email address or phone number could be the cause.

You can’t link your new Shopee account to the same email as you did with your restricted account either. Open a new email if you’re trying to get back on Shopee through email as well.

The previous user of that email or number could’ve got restricted, and now the next user (you) is in pain because of bad luck. That’s because Shopee remembers and recognizes your ID including your device information, especially if you violated their rules.

Using the same email or phone number with which your previous account was verified to verify your new account is like shooting yourself in the legs.

Method #5. Use a New Google Play Account/Apple ID

Since your Google account/Apple ID collects the data, using the same google account/Apple ID to download the app again can give enough clues to Shopee to know who you are.

Shopee doesn’t ban your Google account or Apple ID, however, it bans your device. This means you need a new device if you’re trying to recover your account after getting restricted.

Do not make the same mistakes that got you restricted. A new Shopee account is an opportunity to start afresh; but if you go on and repeat the same mistakes that got your previous account restricted, then your new account will end up getting restricted too.

So, you kind of know what you’ve done wrong, make sure you don’t repeat that after creating your new Shopee account.

How to Report a Problem to Shopee

You can also contact Shopee to report any problem you have with your account or a suspicious act on your account. You just need to visit the site.

To report a problem:

1. Click Profile in the bottom right.

2. Then click on the 3-line icon in the top right.

3. Select “Settings and Privacy”.

4. Click Report a problem and select a topic.

5. Follow the steps in the app to submit the problem.

6. If the recommended steps do not solve your problem you can select No to the question “Is your problem resolved?” and click Still have a problem so that you can contact Shopee with further details about your problem.

That’s pretty much everything about how to recover a restricted account from Shopee or making a new one.

I hope this article helped you?

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